About Us

At Ugly Woo, we believe restaurants should be more than just places to eat. We create spaces people genuinely enjoy being in. Spaces with good energy, strong hospitality, beautiful details, memorable food, and a sense of community.

We care deeply about guest experience, aesthetics, service quality, and creating a space people want to return to again and again.

We are currently looking for an Operations & Experience Coordinator to support the day-to-day operations, guest experience, events, promotions, and execution side of the restaurant.

This role is ideal for someone who is proactive, highly organized, resourceful, and excited to help bring ideas to life in a fast-paced hospitality environment.

About the Role

As the Operations & Experience Coordinator, you will work closely with management to ensure the restaurant operates smoothly while continuously improving the guest experience and overall quality of the space.

You will help execute operational initiatives, events, promotions, menu launches, and marketing activities while maintaining strong attention to detail across the restaurant experience.

This role requires someone who is hands-on, action-oriented, and capable of solving problems independently without needing constant supervision.

What You’ll Be Responsible For

Operations & Execution

• Support the smooth day-to-day operations of the restaurant

• Ensure operational tasks and initiatives are executed properly and on time

• Help maintain cleanliness, operational flow, and service standards

• Identify operational issues and proactively help solve them

• Coordinate across teams to ensure efficient execution during busy service periods

Guest Experience & Space Quality

• Support efforts to improve overall guest experience and hospitality standards

• Help maintain the atmosphere, presentation, and aesthetic quality of the space

• Pay attention to small details that improve the customer experience

• Assist in creating a welcoming and community-oriented environment

Marketing, Promotions & Visibility

• Support the execution of promotions, menu launches, advertisements, and collaborations

• Coordinate operational preparation for campaigns and marketing initiatives

• Assist with increasing restaurant visibility and guest engagement

• Support community events and in-house activations

• Work closely with management on ideas to improve awareness and sales

Events & Coordination

• Assist in planning and executing restaurant events and collaborations

• Coordinate timelines, logistics, vendors, and operational preparation

• Ensure smooth execution before, during, and after events

Administrative & Project Support

• Help management stay organized and on track with operational priorities

• Assist with follow-ups, coordination, and task execution

• Be resourceful in finding tools, vendors, and solutions when needed

• Prioritize tasks effectively in a fast-moving environment

What We’re Looking For

Requirements

• Previous experience in hospitality, F&B, operations, events, lifestyle brands, or creative spaces

• Strong execution and problem-solving skills

• Highly detail-oriented and organized

• Good prioritization and time management skills

• Tech-savvy and comfortable using digital tools/platforms

• Basic marketing awareness and commercial understanding

• Comfortable working in fast-paced environments

• Strong English communication skills

• Able to work independently and take initiative

What You’ll Get

• Permanent employment

• BPJS Kesehatan & BPJS Ketenagakerjaan

• Service charge

• 1 meal per working day from your first day

• Opportunity to grow within a creative and community-driven hospitality environment

• Exposure to restaurant operations, events, hospitality management, branding, and guest experience