About Us

At Ugly Woo, we believe restaurants should be more than just a place to eat. We create spaces people want to return to — for the atmosphere, the energy, the people, and the experience.

We are a creative, community-driven restaurant space in Sanur that cares deeply about food quality, aesthetics, hospitality, and the little details that make a place memorable. We are looking for a Restaurant Manager who genuinely takes pride in creating exceptional guest experiences and wants to actively shape and grow the space.

This is not a passive operational role. We are looking for someone who can become the face of the restaurant, take ownership, drive sales and visibility, and continuously improve the overall experience of the space.

About the Role

As our Restaurant Manager, you will oversee the daily guest experience, restaurant standards, team leadership, and business performance of the restaurant.

You will be responsible for ensuring the restaurant feels alive, welcoming, visually appealing, and consistently high quality — from food presentation and cleanliness, to lighting, flowers, music, hospitality, community engagement, and service standards.

You will work closely with the owner and leadership team, with the autonomy to suggest improvements, initiate ideas, and take action.

What You’ll Be Responsible For

Guest Experience & Hospitality

• Create a warm, memorable, and high-quality guest experience

• Build strong guest relationships and encourage repeat customers

• Be present on the floor and actively engage with guests

• Handle guest feedback and complaints professionally and confidently

• Ensure service standards are consistently maintained and improved

Food, Quality Control & Aesthetics

• Maintain high food quality and presentation standards

• Ensure cleanliness and operational standards across the space

• Oversee the visual and aesthetic quality of the restaurant

• Pay attention to details such as lighting, ambiance, flowers, music, table setup, and overall guest flow

• Continuously identify opportunities to improve the space and experience

Sales, Visibility & Brand Growth

• Actively drive sales and revenue opportunities

• Manage and improve revenue channels such as GoFood, GrabFood, promotions, collaborations, and community events

• Increase brand visibility and community engagement

• Work closely with marketing initiatives and contribute ideas to grow awareness

• Understand menu psychology, upselling, and customer behavior

Team Leadership

• Recruit, train, and develop restaurant staff

• Maintain strong operational discipline and service culture

• Lead by example and create a positive working environment

Operations & Financial Awareness

• Monitor restaurant performance and basic P&L

• Lead the operational team to ensure smooth execution

• Understand daily sales targets, food cost targets, and operational efficiency

• Support decision-making that improves profitability without compromising guest experience

What We’re Looking For

Requirements

• Minimum 2–3 years of experience as a Restaurant Manager, Restaurant owner, or similar hospitality leadership role

• Experience in boutique restaurants, boutique hotels, lifestyle brands, or creative hospitality spaces

• Strong English communication skills are required

• Strong understanding of restaurant operations and hospitality standards

• Passion for food, guest experience, and hospitality

• Strong sense of aesthetics and attention to detail

• Comfortable interacting with guests and being the face of the space

• Basic understanding of sales performance and restaurant financials

• Experience in team training and recruitment

• Strong initiative and ability to work independently

Personality We Value

• Charismatic, warm, and engaging

• Naturally hospitable and enjoys talking with people

• Takes ownership instead of waiting for instructions

• Proactive and solution-oriented

• Has a strong taste of aesthetic, creativity, and strong spatial awareness

• Passionate about building community and creating experiences

• Commercially aware and understands how to grow sales

• Calm under pressure and able to maintain standards during busy operations

• Genuinely proud of their work and the space they manage

What Success Looks Like

Within the First 2 Months

• Fully takes ownership of the space and guest experience

• Maintains and improves restaurant standards and aesthetics

• Builds strong relationships with guests and team members

• Actively suggests and implements improvements

• Contributes to sales growth and visibility

• Initiates events, collaborations, or community-building activities

This Role Is NOT For Someone Who…

• Is passive and waits to be told what to do

• Is overly rigid and only focused on operations

• Avoids interacting with guests

• Does not care about aesthetics or atmosphere

• Struggles to take initiative or ownership

What You’ll Get

• Permanent employment

• BPJS Kesehatan & BPJS Ketenagakerjaan

• Service charge

• Quarterly performance bonus

• 1 meal/day from your first day

• Opportunity to grow together with a creative and community-driven hospitality brand

• Autonomy to contribute ideas and shape the guest experience