Production and Configuration Specialist (Fintech), Bali
What do we do? We provide the best customer support for trading solutions. Who we are? A small and dynamic unit of the global company based out of Asia. Join us!
We usually respond within three days
Job Description
Manage and maintain configuration items (CIs) across various systems, applications, and infrastructure components.
Ensure accurate and up-to-date documentation of CIs, including version control and change history.
Collaborate with cross-functional teams (Development, Support, EOD) to identify and prioritize configuration requirements.
Implement and test changes to CIs, ensuring minimal disruption to production environments.
Rapidly detect, analyze, and resolve alerts and issues, escalating when necessary to minimize trade flow disruption and prevent outages.
Manage user requests and queries, tracking progress from initial submission to resolution, including approvals, updates, and closure.
Conduct thorough testing, identification, and diagnosis of functionality errors within established testing protocols.
Work with XML files to address customer requests related to the GUI, ensuring seamless functionality and user experience.
Coordinate with clients and counter networks for new implementations, ensuring smooth onboarding processes.
Requirements
- Excellent English (written and spoken),
- Tech-savvy approach to problem-solving,
- Ability to work US hours, if needed.
Benefits
- Escape the traditional corporate routine and join a dynamic, energetic and young team in Bali
- Relaxed and flexible work environment
- Daily needs taken care to allow you to focus on work
- Focus on employee learning and development
- Health and Pension Insurance
In our Office
- 3 daily meals (breakfast, lunch and dinner) and snacks
- Social events (monthly and quarterly)
- Probation relocation package (flights, accommodation, scooter)
- Laundry service
Livit HQ
Reinvent the Way You Live and Work
We are looking for passionate, highly-skilled individuals in marketing, IT, HR, design, sales, and finance who want to explore new ways of working and join an international community of like-minded teammates.
Does this resonate? Then we’d like to meet you!
About Livit
We have more than ten years of experience supporting entrepreneurs, startups, remote workers and companies, who want to upgrade the way they work and build digital, streamlined, impactful enterprises that enable them to grow sustainably and live more satisfying lives.
Our vision and philosophy have enabled us to develop unique frameworks that we’ve used to incubate dozens of successful businesses, build powerful remote teams and help more than 30 of our partner companies expand.
Production and Configuration Specialist (Fintech), Bali
What do we do? We provide the best customer support for trading solutions. Who we are? A small and dynamic unit of the global company based out of Asia. Join us!
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